Returns & Exchanges

Due to the perishable nature of our artisanal chocolates, we strive for perfection in every delivery; if your order arrives damaged or incorrect, we offer a 14-day replacement or refund guarantee. Please note that for food safety reasons, we cannot accept returns on opened or consumed confectionery products.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of receipt with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach high-quality photos of the damaged packaging or incorrect chocolate items to help us verify the claim with our couriers.

• 3.
  Receive Authorization

  Our team will review your request and issue a Return Merchandise Authorization (RMA) or approve a direct replacement within 48 hours.

• 4.
  Resolution

  Once approved, we will either ship a fresh batch of chocolates to your door or process a full refund to your original payment method.