Frequently Asked Questions
Everything you need to know about our premium artisanal treats.
How do you ensure the chocolate doesn't melt during shipping?
We use temperature-controlled packaging and insulated liners with cold packs during warmer months to ensure your chocolate arrives in perfect condition.
Are your chocolate products nut-free and allergy-friendly?
While we offer specific products without nut ingredients, all our chocolates are processed in a facility that handles tree nuts, peanuts, dairy, and soy.
What is the shelf life of your artisanal truffles?
Our truffles are made with fresh ganache and are best enjoyed within 3 to 4 weeks of delivery. Please store them in a cool, dry place away from direct sunlight.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated collection of dark chocolates and oat-milk based bars that are 100% vegan and dairy-free.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number to monitor your shipment's progress in real-time.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged, please contact us within 24 hours for a replacement or refund.